Delivery Information

 

Delivery Policy

After ordering online, you will receive an email confirmation from our website & eWAY or Paypal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our selected couriers such as Australia Post, Fastway or othres according to your order size  within 3 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at sales@sanagift.com.au.

All the items are for Australia only. 

 

 Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 days money-back guarantee from the time you receive the goods. Please email us at sales@sanagift.com.au within 30 days of  time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Sana Industries Pty Ltd  will not be responsible for parcels lost or damaged in transit if you choose not to insure. 

Sana Industries Pty Ltd : ABN: 65140428931